Who do I talk to about my account or billing information?

You are welcome to contact your Hillcrest clinic directly, or you can call the Hillcrest Billing Department at: (local) 254-202-4699 or (Toll Free) 877-267-1085.

The Hillcrest Billing Departments mailing address is:

HFHC Billing Department

PO Box 5308

Waco, Texas 76708


Which insurance plans do you accept?
We accept most major insurance plans providing health care coverage.

To determine exact insurance coverage, please call the phone number listed on your insurance identification card. If you have any questions about your insurance coverage itself, you may also call the Hillcrest Billing Department at: (local) 254-202-4699 or (Toll Free) 877-267-1085.


What should I bring with me during my visit?

For all visits please do not forget to:

Bring a current list of any prescription or non prescription medications you may be taking, including dosage amounts.

Bring your drivers license or identification card.

Bring your current insurance information

Please arrive to all appointments 15 minutes early to complete paperwork and nurse check in.


*For new patients and initial visits, please arrive 30 minutes early.


Where can I locate Living Will or Medical Power of Attorney documents ?
For your convenience, we have provided links to both of these documents, the links are available under the "Patient Forms" section of our website.


If you are asked to (or simply want to) provide one of these documents to your doctor, you may print and complete the appropriate form(s) and provide them to us on your next visit.


© 2018 Hillcrest Clinics. All Rights Reserved. | Privacy Statement
If you have a concern regarding the quality of care you received during your treatment at any one of the Hillcrest Clinics, or simply want to discuss an experience you may have had, please call our dedicated Patient Relations phone number at (254) 202-9680 Monday through Friday 8:00am-5:00pm.

To register a complaint about any provider or clinic with the Texas Medical Board, please click on the following link: Texas Medical Board.

The Hillcrest Clinics Websites are wholly owned and operated by HFHC (Hillcrest Family Health Centers). The websites, email your doctor, and the Hillcrest Clinics Patient Portal are for NON-EMERGENCY USE ONLY. Please allow up to 48 hours for a reply when using “Email Your Doctor” or the “Hillcrest Clinics Patient Portal”.
If you are experiencing an emergency, please call 9-1-1 or go to your nearest emergency room.